Shuttlers initially offered a door-to-door service when it launched, but later switched to a bus-stop-to-bus-stop model. The company's co-founder and chief executive, Damilola Olokesusi, explained that the change was made due to difficulties in coordinating the door-to-door service without technology. The initial model was also found to be unprofitable. After receiving two buses from an angel investor, Shuttlers restarted with a new model, using fixed routes and designated stops.

Further details about the company's transition and its current services are available. The change in pickup model was a significant shift for the company, allowing it to operate with greater efficiency.