Dr Aminu Maida emphasized the importance of service delivery in fulfilling the Commission's mandate. He stressed that policies and decisions should prioritize stakeholder experience and support sector development.

Staff were encouraged to be more responsive and transparent. This involves careful listening, clear explanations, and follow-through on commitments.

Further details on the Commission's goals and expectations are available from the source, including the context of the Executive Vice Chairman's remarks during a themed week focused on customer service.