A fine of N15,000,000 has been imposed on RwandAir for violating consumer protection regulations. The airline failed to resolve a baggage complaint within the required timeframe. As a result, the airline must also replace a damaged bag and pay compensation to the affected passenger. The amount of compensation is $170. Further action was taken due to the airline's failure to follow regulations. Details of the incident and the regulatory actions are available from the Nigerian Civil Aviation Authority.

The regulatory body has outlined the required steps for the airline to take. The actions are in line with existing regulations.

More information can be found from the source.